Shipping Policy
Shipping Policy
Effective Date: November 2025
Business Name: Zeolite Magic
Contact: info@zeolitemagic.com | Toll-Free: (833) 616-2442
Location: Toronto, Canada
Order Processing
All orders are processed and shipped from Toronto, Canada within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Destinations
We currently ship across Canada and the United States.
At this time, we do not offer international shipping outside these regions.
Shipping Times
Estimated delivery times:
- Canada: 1–3 business days
- United States: 2–5 business days, depending on location and carrier.
Please note that delivery times may vary due to customs delays, weather conditions, or high-volume seasons.
Shipping Costs
Shipping rates are calculated at checkout based on the delivery address and order weight.
Free Shipping:
We offer free shipping on bulk orders. Details on qualifying order sizes are displayed at checkout or during promotions.
Order Tracking
Once your order has shipped, you will receive a tracking link via email so you can follow your shipment’s progress in real time.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@zeolitemagic.com with your order number and photos (if applicable).
We’ll work directly with our shipping partners to resolve the issue quickly — including a replacement or refund if the claim is approved.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Zeolite Magic is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding shipping, reach out to us at:
📧 info@zeolitemagic.com
📞 (833) 616-2442
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